Reference

What Governs Your Account on 999c

Your use of 999c is subject to the terms set out here — covering account rights, data handling, and the conditions under which the platform operates in Pakistan where local law permits.

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999c What Governs Your Account on 999c
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, want to request a copy of your account data, or need to raise a concern about how your information is handled, use the contact paths below. Responses to formal legal and data requests are handled separately from general account support — use the correct channel to avoid delays.

Legal Enquiries Email Send formal data requests, term clarifications, or account-closure notices to our legal contact address. Include your registered account ID and the subject of your request so it routes to the right team.
Account Support Chat For questions about how a specific term applies to your account — payment conditions, session records, or wallet verification — reach our support team via the in-platform chat available after login.
Registered Post Formal written notices, including any legal correspondence requiring a documented response, can be sent to our registered correspondence address listed in the contact section of your account settings.
DATA AND SECURITY STANDARDS

How We Handle Your Account Data

We collect the information needed to operate your account: your registered contact details, transaction records for JazzCash, Easypaisa, and Raast activity, session logs, and verification documents where required. We do not sell your personal data to third parties. Data is retained for as long as your account is active and for the period required by applicable record-keeping obligations after closure. You have the right to request a copy of your data, ask for corrections, or request deletion where law permits — submit that request through the legal enquiries channel above.

Session & Transaction Logs Every deposit and withdrawal via JazzCash, Easypaisa, or Raast is logged against your account. These records are available to you on request and are retained in line with applicable financial record-keeping requirements.
Account Security Practices Your account is protected by OTP verification tied to your registered mobile number. Any change to your login credentials or linked wallet triggers an OTP confirmation step before the change takes effect.
Cookie Use We use session cookies to keep you logged in and preference cookies to remember your lobby settings. No advertising cookies are placed without your consent, and you can adjust cookie permissions from your account settings at any time.
Data Correction and Deletion To correct or delete personal data, submit a written request through the legal enquiries email with your account ID. We aim to respond within the timeframe required under applicable data-handling rules in your region.

Common Questions About These Terms

These are the questions we see most often from Pakistan-based accounts on legal and policy matters.

Access depends on local law and is available where local law and eligible regions permit. You are responsible for confirming whether your use is lawful in your specific location before opening an account.

Send a written request to our legal enquiries email with your registered account ID. Include the phrase 'data access request' in the subject line so it routes correctly and receives a timely response.

Yes. Submit a deletion request via the legal enquiries email. Deletion is processed where local law permits — some transaction records may be retained for the period required by applicable financial obligations.

Transaction records linked to your JazzCash, Easypaisa, or Raast activity are retained after account closure for the period required under applicable record-keeping rules. You can request a copy before you close.

We notify you via the contact method on your account — email or the mobile number linked to your wallet. The effective date of any change is stated in the notice. Continued use after that date means you accept the update.

Formal legal correspondence should go to the registered post address listed in your account settings, or via the legal enquiries email. Include your account ID and a clear description of the matter in your first message.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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